Delete your TightShip data
The short version
- Used on your own, TightShip has no account. Your records are only on your device, so deleting them there deletes them for good.
- On a team, you can delete your data yourself in the app, right away.
- Can't open the app? Email support@usetightship.com and we'll delete it within 30 days.
1. If you use TightShip on your own
There's no account to delete. Everything you entered lives on your device, and we never receive it. To remove it:
- Delete a facility, inspection, task, or log entry in the app, or
- Uninstall the app. On the web version, clear this site's data in your browser settings.
We don't hold a copy, so we can't recover it afterward.
2. If you're a team member
- Open TightShip and open your team.
- Go to the Team tab.
- Tap "Leave team and delete my data" and confirm.
You're removed from our server right away, and your name on the team's records is replaced with "Former member." The owner can't use this option. See the next section.
3. If you own a team
- Open TightShip and open your team.
- Go to the Team tab.
- Tap "Delete team and all its data" and confirm.
This deletes every member, location, ticket, photo, note, history entry, and purchase for that team from our server right away. It can't be undone.
4. If you can't open the app
For example, if you lost your phone or were removed from the team. Email support@usetightship.com with:
- The team's name
- Your name as it appears on the team
Because teams don't use email or passwords, we'll confirm your request with the team's owner. Then we'll delete your data within 30 days and let you know when it's done.
5. What's deleted, and what's kept
- Deleted when you leave: your membership, your role, your phone's access to the team, and your name on the team's records, which becomes "Former member."
- Kept with the team: tickets you sent and work you did stay with the team as its maintenance records, under "Former member," until the owner deletes the team.
- Removed members: if an owner or manager removed you, your phone lost access at once, but your name stays on the records you worked on. Email us to have it replaced with "Former member."
- Deleted when the owner deletes the team: everything the team stored on our server.
- On your phone: walkthroughs, floor plans, and your own task and purchases logs were never on our server. Delete them in the app or by uninstalling.
Deleted data may remain in encrypted backups for up to 30 days before it is gone for good. The Privacy Policy has the full details.
6. Contact
support@usetightship.com
QualiCore Consulting LLC, California